Search found 15 matches

by bandtank
Wed Jul 01, 2020 10:54 am
Forum: www.Encompass.io
Topic: Report Issues
Replies: 0
Views: 53

Report Issues

I generated a custom report a few minutes ago and the formatting in the PDF is very problematic. It's nearly unreadable, actually. Please let me know where I can send the report so it can be reviewed by EKM. It contains personal information, which is why I don't want to attach it to this post.
by bandtank
Sat Feb 01, 2020 9:45 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 4
Views: 6637

Re: Report vs. Widget Discrepancies

I'm seeing a different issue between the Comparison Chart widget and the report. On the widget, the graphs appear to match the data, but the report shows a very different set of charts. See below. This chart is from a report that covers 12/1/19-12/31/19 vs 1/1/20-1/31/20. report.png Here is the widg...
by bandtank
Tue Dec 03, 2019 8:26 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 4
Views: 6637

Re: Report vs. Widget Discrepancies

I see what you mean regarding the comparison periods. Interesting. I think a kWh per day metric would be the most straightforward solution since that's arguably what you are really comparing when it comes to long periods of time. The total is relevant in other contexts, so having both would be helpf...
by bandtank
Sun Dec 01, 2019 10:58 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 4
Views: 6637

Report vs. Widget Discrepancies

I am seeing discrepancies between widget and report values. The calendar widget, which aggregates monthly usage, shows a monthly total that does not match the monthly total the associated report. Here are some examples: From the widgets on the website: October = 153.24 kWh November = 303.1 kWh Howev...
by bandtank
Wed Nov 13, 2019 9:59 am
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 4461

Re: Chart load speed

Fair enough. I should have been more clear when I used the word intentional. I meant intentional as in there is a parameter somewhere messing with the load speed, but I should probably have called that a bug. That's my mistake and I apologize for choosing my words poorly. I've noticed the render spe...
by bandtank
Thu Oct 31, 2019 2:13 pm
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 4461

Re: Chart load speed

Here's a video of the extremely slow render speed. Again, the data was fully fetched after roughly 4.5 seconds; the rest of the delay is due to a UI design decision.
by bandtank
Wed Oct 30, 2019 2:47 pm
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 4461

Chart load speed

Is there a way to increase the load speed of the charts? It draws very slowly and I've noticed it is on purpose after watching the query and response timing. When there are potentially hundreds of charts, that is unacceptable especially because it is clearly a UI choice. I ran 100 page load tests an...
by bandtank
Wed Oct 30, 2019 1:39 pm
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 2914

Re: Issues with new tenants

These seem like functional oversights to me, but I gather from the tone of your post that addressing any of the issues I raised is not in the cards. None of this is the end of the world, but it's a pretty trivial thing to address and not being able to handle tenants with more finesse is not a good l...
by bandtank
Fri Oct 25, 2019 6:42 am
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 2914

Issues with new tenants

The encompass reports do not have an ability to reset or mask information from prior billing periods. This is a problem when new tenants move into a space and get a report showing information from past tenants, which may be sensitive in nature. My business depends on absolute privacy especially as i...
by bandtank
Mon Jun 03, 2019 6:35 am
Forum: Electric Meters
Topic: Shorting CT outputs indefinitely
Replies: 3
Views: 3413

Re: Shorting CT outputs indefinitely

Thanks for the response. How can you tell if the CTs have become damaged? Is there a test that can be performed? I have a lot of test equipment and the background to do it, but I'm not sure how to accurately assess the condition of a CT. For reference. I heard a buzz for approximately 3 seconds befo...