Search found 780 matches

by Jameson
Wed Feb 26, 2020 2:06 pm
Forum: Developers Sandbox - Meter Data
Topic: API documentation for HV v.5 Electric Meter
Replies: 1
Views: 40

Re: API documentation for HV v.5 Electric Meter

Hello Meeklove, If you are talking about the RS485 communication protocol: The Omnimeter HV v.5 uses exactly the same RS485 communication protocol as the v4 meters. Sorry for the confusion. So you should be able to use our RS485 API documentation here: https://documents.ekmmetering.com/api-docs/rs48...
by Jameson
Wed Feb 05, 2020 3:08 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 4
Views: 1986

Re: Report vs. Widget Discrepancies

Hello bandtank, Thank you very much for bringing this to our attention. We would like to see the full pdf report that you are comparing the dash widget to. It does look like something strange is going on. Would you be willing to email us the full pdf report so that we can check it out? Please email ...
by Jameson
Fri Jan 31, 2020 4:48 pm
Forum: Electric Meters
Topic: Pulsed Output
Replies: 1
Views: 347

Re: Pulsed Output

First, Id like to make sure that you have tried just connecting your pulse counter directly to the pulse output of the EKM 25IDS meter (without the 5 volt DC source). This is how our Omnimeter Pulse v.4 and our 8 digit pulse counter would work. Second, if your pulse counter needs a 5 volt source, it...
by Jameson
Fri Jan 10, 2020 10:56 am
Forum: EKM Metering Systems
Topic: Non-Volatile Memory in Pulse V.4
Replies: 2
Views: 1578

Re: Non-Volatile Memory in Pulse V.4

Hello Ezzie, Yes, you are right, that certainly should not have happened. The pulse counts are stored in FRAM on the meter, they should be good for 30 years without power. Can you tell me your meter number? Id like to see what generation it is. Sorry about this. If it ever happens again, please let ...
by Jameson
Mon Dec 30, 2019 1:49 pm
Forum: Water Meters
Topic: Suggestion for EKM Dash Pulse Counters
Replies: 3
Views: 1353

Re: Suggestion for EKM Dash Pulse Counters

Hello Ezzie, Welcome to the forum! It sounds like the Dash software should work for you. Will you try setting it up just like this?: Screenshot 2019-12-30 21.44.35.png This should take the 1 pulse per 1/10th cubic meter and convert it to Liters. Let me know if you see any issues with these settings....
by Jameson
Tue Dec 03, 2019 5:00 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 4
Views: 1986

Re: Report vs. Widget Discrepancies

Yes I can see what you are saying about November, it looks like the data in encompass is correct. The data in your report is off by 0.6 kWh for some reason (I would guess it has something to do with the timezone shift, meaning a month in your timezone will be just slightly different than a month in ...
by Jameson
Wed Nov 13, 2019 11:24 am
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 2480

Re: Chart load speed

No worries, Im glad to hear that it is working for you now. But we have not completely fixed the issue yet, it is an intermittent issue. Hopefully we will have it really fixed within a couple weeks.
by Jameson
Sun Nov 03, 2019 6:18 am
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 2480

Re: Chart load speed

Thank you for bringing this to our attention. Also, thank you thank you for the screen capture video, that helps a lot! I assure you that it did not used to be like that :oops: Though this may look like some cool new feature, it is not! Its a bug and we are hunting around trying to kill it. We did n...
by Jameson
Thu Oct 31, 2019 10:31 am
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 1443

Re: Issues with new tenants

On the contrary, I do think you bring up some good points that we had not considered. We had not thought to be able to block old meter data from reports (usually customers want to compare the latest months data to the previous months data). Encompass is a resource constrained development effort, and...
by Jameson
Sun Oct 27, 2019 2:18 pm
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 1443

Re: Issues with new tenants

Hello bandtank, Yes, you are right that the encompass reports are not customizable in the way that you are wanting them. They work with our real-time API data and summary API data. We do not have a way to exclude data from previous tenants in the API data. But if you want to create a report from a g...