Search found 789 matches

by Jameson
Fri Jan 22, 2021 9:27 am
Forum: Other Meters
Topic: Thermal Metering
Replies: 1
Views: 2

Re: Thermal Metering

We don't have any direct experience with BTU/Heat Meters that have a pulse output. But here are some links to get you started: https://www.onicon.com/products/system-20-btu-meter/ http://www.heatcombustion.co.uk/product.asp?i=518 https://www.diehl.com/metering/en/portfolio/thermal-energy-metering-/t...
by Jameson
Fri Oct 30, 2020 2:59 am
Forum: EKM Metering Systems
Topic: EKM Dash 2.2.4 performing poorly on MacOS Catalina
Replies: 3
Views: 3169

Re: EKM Dash 2.2.4 performing poorly on MacOS Catalina

Hello Piet, Great to hear from you. Sorry that you are having trouble with the stability of Dash 2.2.4 with Catalina (OSX Catalina has certainly been its own ball of wax!) Yes, please post the error reports here or email them to support@ekmmetering.com I have also experienced similar things and have...
by Jameson
Tue Oct 13, 2020 2:02 am
Forum: EKM Metering Systems
Topic: Decommissioned Push System
Replies: 2
Views: 1550

Re: Decommissioned Push System

Glad to hear you got what you needed! If you just disconnect the EKM Push gateway from either power or from the internet, that should be all you need to do. It will stop sending data to the internet. If you want to sell your EKM Push to a 3rd party, please provide them with the EKM Push MAC address,...
by Jameson
Tue Oct 13, 2020 1:56 am
Forum: EKM Metering Systems
Topic: Setting Up a Repeater in a Digi Mesh Network
Replies: 1
Views: 1209

Re: Setting Up a Repeater in a Digi Mesh Network

Hello Ezzie, No there is nothing special you should do for the 485Bee (or xBee) to act as a repeater. Did you buy the xBee from us? If you bought everything from us, it should just work. But if you bought some parts from a 3rd party you would want to make sure that all xBees are on the same channel ...
by Jameson
Mon Jul 13, 2020 2:04 pm
Forum: Water Meters
Topic: Best site to order parts for water meter?
Replies: 1
Views: 5090

Re: Best site to order parts for water meter?

Hello Zonno, Thank you for reaching out. We do not supply the flanged fitting parts you are looking for. If I were you I would start by asking my local water company, they might have lots of these pieces and parts lying around that they could loan to you. The next place I would try would be a local ...
by Jameson
Tue Jul 07, 2020 1:57 pm
Forum: EKM Metering Systems
Topic: Omnimeter V4 not counting pulses
Replies: 2
Views: 3476

Re: Omnimeter V4 not counting pulses

Sorry to hear that v4 meter is giving you trouble, yes pulse counts would sometimes lockup after a power glitch with early versions of the v4 firmware. If there was an arc in the line or some other weird anomaly the pulse counts would quite annoyingly lockup :oops: The simple quick solution is to po...
by Jameson
Tue Jul 07, 2020 1:52 pm
Forum: www.Encompass.io
Topic: Report Issues
Replies: 1
Views: 5068

Re: Report Issues

Hello, Yes, by all means you can always email your pdf report to support@ekmmmetering.com so that we can take a look at it for you. We have seen a few strangely formatted report pdfs in the past, but if you just try to run the report again it comes out fine the second try. Sorry for the trouble, I w...
by Jameson
Sat May 16, 2020 8:15 pm
Forum: EKM Metering Systems
Topic: Pulse input debounce? (Omnimeter Pulse v.4)
Replies: 3
Views: 5695

Re: Pulse input debounce? (Omnimeter Pulse v.4)

Hello Aaron, Good idea about the rate limiting of the pulse counts, its a good idea, but there is not way to do this as it would have to be done by the pulse counting EKM Omnimeter Pulse v.4. The Omnimeter is not setup to be able to take a setting to limit how fast it is able to count pulses. I thin...
by Jameson
Fri May 15, 2020 4:50 pm
Forum: EKM Metering Systems
Topic: Pulse input debounce? (Omnimeter Pulse v.4)
Replies: 3
Views: 5695

Re: Pulse input debounce? (Omnimeter Pulse v.4)

Hello Aaron, not a silly question at all! :lol: First thing I would check is to make sure that water only flows in one direction through the water meter. If you have an air pocket in your lines, or some other reason water in your lines can surge forward then a little bit backward, there is a chance ...
by Jameson
Wed Feb 26, 2020 2:06 pm
Forum: Developers Sandbox - Meter Data
Topic: API documentation for HV v.5 Electric Meter
Replies: 1
Views: 4440

Re: API documentation for HV v.5 Electric Meter

Hello Meeklove, If you are talking about the RS485 communication protocol: The Omnimeter HV v.5 uses exactly the same RS485 communication protocol as the v4 meters. Sorry for the confusion. So you should be able to use our RS485 API documentation here: https://documents.ekmmetering.com/api-docs/rs48...