Search found 777 matches

by Jameson
Fri Jan 10, 2020 10:56 am
Forum: EKM Metering Systems
Topic: Non-Volatile Memory in Pulse V.4
Replies: 2
Views: 1124

Re: Non-Volatile Memory in Pulse V.4

Hello Ezzie, Yes, you are right, that certainly should not have happened. The pulse counts are stored in FRAM on the meter, they should be good for 30 years without power. Can you tell me your meter number? Id like to see what generation it is. Sorry about this. If it ever happens again, please let ...
by Jameson
Mon Dec 30, 2019 1:49 pm
Forum: Water Meters
Topic: Suggestion for EKM Dash Pulse Counters
Replies: 3
Views: 920

Re: Suggestion for EKM Dash Pulse Counters

Hello Ezzie, Welcome to the forum! It sounds like the Dash software should work for you. Will you try setting it up just like this?: Screenshot 2019-12-30 21.44.35.png This should take the 1 pulse per 1/10th cubic meter and convert it to Liters. Let me know if you see any issues with these settings....
by Jameson
Tue Dec 03, 2019 5:00 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 2
Views: 1367

Re: Report vs. Widget Discrepancies

Yes I can see what you are saying about November, it looks like the data in encompass is correct. The data in your report is off by 0.6 kWh for some reason (I would guess it has something to do with the timezone shift, meaning a month in your timezone will be just slightly different than a month in ...
by Jameson
Wed Nov 13, 2019 11:24 am
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 2344

Re: Chart load speed

No worries, Im glad to hear that it is working for you now. But we have not completely fixed the issue yet, it is an intermittent issue. Hopefully we will have it really fixed within a couple weeks.
by Jameson
Sun Nov 03, 2019 6:18 am
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 2344

Re: Chart load speed

Thank you for bringing this to our attention. Also, thank you thank you for the screen capture video, that helps a lot! I assure you that it did not used to be like that :oops: Though this may look like some cool new feature, it is not! Its a bug and we are hunting around trying to kill it. We did n...
by Jameson
Thu Oct 31, 2019 10:31 am
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 1308

Re: Issues with new tenants

On the contrary, I do think you bring up some good points that we had not considered. We had not thought to be able to block old meter data from reports (usually customers want to compare the latest months data to the previous months data). Encompass is a resource constrained development effort, and...
by Jameson
Sun Oct 27, 2019 2:18 pm
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 1308

Re: Issues with new tenants

Hello bandtank, Yes, you are right that the encompass reports are not customizable in the way that you are wanting them. They work with our real-time API data and summary API data. We do not have a way to exclude data from previous tenants in the API data. But if you want to create a report from a g...
by Jameson
Fri Sep 06, 2019 1:22 pm
Forum: Water Meters
Topic: Raspberry pi pulse reader for water meter SPWM-075-HD
Replies: 2
Views: 2507

Re: Raspberry pi pulse reader for water meter SPWM-075-HD

Hello TechRanch!! Thank you so much for posting to the forum! Awesome to see what you have setup and accomplished. Should be really useful for others to get started with their own raspi! The only thing I could suggest would be to add a check valve before your meter, so that water only flows in one d...
by Jameson
Thu Aug 15, 2019 11:19 am
Forum: EKM Metering Systems
Topic: Not able to read meter now
Replies: 4
Views: 3615

Re: Not able to read meter now

Are you reading your meter with the EKM Dash and a EKM Blink USB converter or the EKM Push, or something else? If you are not able to read your meter over RS485, you will not be able to make meter settings either. Please explain the steps you have tried, and post screenshots showing what you are see...
by Jameson
Wed Aug 14, 2019 10:49 am
Forum: EKM Metering Systems
Topic: Not able to read meter now
Replies: 4
Views: 3615

Re: Not able to read meter now

Glad to hear it is working for your now. We had our SSL cert expire :roll: (which really threw a lot of things into disarray). Everything should be good now (fingers crossed), but if you see anything amiss, let us know. What do you mean by "Listed as bad site"? Thank you so much for the heads up.