EKM Metering

Hello Meeklove, If you are talking about the RS485 communication protocol: The Omnimeter HV v.5 uses exactly the same RS485 communication protocol as the v4 meters. Sorry for the confusion. So you should be able to use our RS485 API documentation here: https://documents.ekmmetering.com/api-docs/rs48...

Hello bandtank, Thank you very much for bringing this to our attention. We would like to see the full pdf report that you are comparing the dash widget to. It does look like something strange is going on. Would you be willing to email us the full pdf report so that we can check it out? Please email ...

First, Id like to make sure that you have tried just connecting your pulse counter directly to the pulse output of the EKM 25IDS meter (without the 5 volt DC source). This is how our Omnimeter Pulse v.4 and our 8 digit pulse counter would work. Second, if your pulse counter needs a 5 volt source, it...

Hello Ezzie, Yes, you are right, that certainly should not have happened. The pulse counts are stored in FRAM on the meter, they should be good for 30 years without power. Can you tell me your meter number? Id like to see what generation it is. Sorry about this. If it ever happens again, please let ...

Hello Ezzie, Welcome to the forum! It sounds like the Dash software should work for you. Will you try setting it up just like this?: Screenshot 2019-12-30 21.44.35.png This should take the 1 pulse per 1/10th cubic meter and convert it to Liters. Let me know if you see any issues with these settings....

Yes I can see what you are saying about November, it looks like the data in encompass is correct. The data in your report is off by 0.6 kWh for some reason (I would guess it has something to do with the timezone shift, meaning a month in your timezone will be just slightly different than a month in ...

No worries, Im glad to hear that it is working for you now. But we have not completely fixed the issue yet, it is an intermittent issue. Hopefully we will have it really fixed within a couple weeks.

Thank you for bringing this to our attention. Also, thank you thank you for the screen capture video, that helps a lot! I assure you that it did not used to be like that :oops: Though this may look like some cool new feature, it is not! Its a bug and we are hunting around trying to kill it. We did n...

On the contrary, I do think you bring up some good points that we had not considered. We had not thought to be able to block old meter data from reports (usually customers want to compare the latest months data to the previous months data). Encompass is a resource constrained development effort, and...

Hello bandtank, Yes, you are right that the encompass reports are not customizable in the way that you are wanting them. They work with our real-time API data and summary API data. We do not have a way to exclude data from previous tenants in the API data. But if you want to create a report from a g...