Search found 785 matches

by Jameson
Mon Jul 13, 2020 2:04 pm
Forum: Water Meters
Topic: Best site to order parts for water meter?
Replies: 1
Views: 2632

Re: Best site to order parts for water meter?

Hello Zonno, Thank you for reaching out. We do not supply the flanged fitting parts you are looking for. If I were you I would start by asking my local water company, they might have lots of these pieces and parts lying around that they could loan to you. The next place I would try would be a local ...
by Jameson
Tue Jul 07, 2020 1:57 pm
Forum: EKM Metering Systems
Topic: Omnimeter V4 not counting pulses
Replies: 2
Views: 2308

Re: Omnimeter V4 not counting pulses

Sorry to hear that v4 meter is giving you trouble, yes pulse counts would sometimes lockup after a power glitch with early versions of the v4 firmware. If there was an arc in the line or some other weird anomaly the pulse counts would quite annoyingly lockup :oops: The simple quick solution is to po...
by Jameson
Tue Jul 07, 2020 1:52 pm
Forum: www.Encompass.io
Topic: Report Issues
Replies: 1
Views: 2484

Re: Report Issues

Hello, Yes, by all means you can always email your pdf report to support@ekmmmetering.com so that we can take a look at it for you. We have seen a few strangely formatted report pdfs in the past, but if you just try to run the report again it comes out fine the second try. Sorry for the trouble, I w...
by Jameson
Sat May 16, 2020 8:15 pm
Forum: EKM Metering Systems
Topic: Pulse input debounce? (Omnimeter Pulse v.4)
Replies: 3
Views: 4159

Re: Pulse input debounce? (Omnimeter Pulse v.4)

Hello Aaron, Good idea about the rate limiting of the pulse counts, its a good idea, but there is not way to do this as it would have to be done by the pulse counting EKM Omnimeter Pulse v.4. The Omnimeter is not setup to be able to take a setting to limit how fast it is able to count pulses. I thin...
by Jameson
Fri May 15, 2020 4:50 pm
Forum: EKM Metering Systems
Topic: Pulse input debounce? (Omnimeter Pulse v.4)
Replies: 3
Views: 4159

Re: Pulse input debounce? (Omnimeter Pulse v.4)

Hello Aaron, not a silly question at all! :lol: First thing I would check is to make sure that water only flows in one direction through the water meter. If you have an air pocket in your lines, or some other reason water in your lines can surge forward then a little bit backward, there is a chance ...
by Jameson
Wed Feb 26, 2020 2:06 pm
Forum: Developers Sandbox - Meter Data
Topic: API documentation for HV v.5 Electric Meter
Replies: 1
Views: 3373

Re: API documentation for HV v.5 Electric Meter

Hello Meeklove, If you are talking about the RS485 communication protocol: The Omnimeter HV v.5 uses exactly the same RS485 communication protocol as the v4 meters. Sorry for the confusion. So you should be able to use our RS485 API documentation here: https://documents.ekmmetering.com/api-docs/rs48...
by Jameson
Wed Feb 05, 2020 3:08 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 4
Views: 8227

Re: Report vs. Widget Discrepancies

Hello bandtank, Thank you very much for bringing this to our attention. We would like to see the full pdf report that you are comparing the dash widget to. It does look like something strange is going on. Would you be willing to email us the full pdf report so that we can check it out? Please email ...
by Jameson
Fri Jan 31, 2020 4:48 pm
Forum: Electric Meters
Topic: Pulsed Output
Replies: 1
Views: 6520

Re: Pulsed Output

First, Id like to make sure that you have tried just connecting your pulse counter directly to the pulse output of the EKM 25IDS meter (without the 5 volt DC source). This is how our Omnimeter Pulse v.4 and our 8 digit pulse counter would work. Second, if your pulse counter needs a 5 volt source, it...
by Jameson
Fri Jan 10, 2020 10:56 am
Forum: EKM Metering Systems
Topic: Non-Volatile Memory in Pulse V.4
Replies: 2
Views: 5553

Re: Non-Volatile Memory in Pulse V.4

Hello Ezzie, Yes, you are right, that certainly should not have happened. The pulse counts are stored in FRAM on the meter, they should be good for 30 years without power. Can you tell me your meter number? Id like to see what generation it is. Sorry about this. If it ever happens again, please let ...
by Jameson
Mon Dec 30, 2019 1:49 pm
Forum: Water Meters
Topic: Suggestion for EKM Dash Pulse Counters
Replies: 3
Views: 6685

Re: Suggestion for EKM Dash Pulse Counters

Hello Ezzie, Welcome to the forum! It sounds like the Dash software should work for you. Will you try setting it up just like this?: Screenshot 2019-12-30 21.44.35.png This should take the 1 pulse per 1/10th cubic meter and convert it to Liters. Let me know if you see any issues with these settings....