Search found 775 matches

by Jameson
Tue Dec 03, 2019 5:00 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 2
Views: 98

Re: Report vs. Widget Discrepancies

Yes I can see what you are saying about November, it looks like the data in encompass is correct. The data in your report is off by 0.6 kWh for some reason (I would guess it has something to do with the timezone shift, meaning a month in your timezone will be just slightly different than a month in ...
by Jameson
Wed Nov 13, 2019 11:24 am
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 1708

Re: Chart load speed

No worries, Im glad to hear that it is working for you now. But we have not completely fixed the issue yet, it is an intermittent issue. Hopefully we will have it really fixed within a couple weeks.
by Jameson
Sun Nov 03, 2019 6:18 am
Forum: www.Encompass.io
Topic: Chart load speed
Replies: 4
Views: 1708

Re: Chart load speed

Thank you for bringing this to our attention. Also, thank you thank you for the screen capture video, that helps a lot! I assure you that it did not used to be like that :oops: Though this may look like some cool new feature, it is not! Its a bug and we are hunting around trying to kill it. We did n...
by Jameson
Thu Oct 31, 2019 10:31 am
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 697

Re: Issues with new tenants

On the contrary, I do think you bring up some good points that we had not considered. We had not thought to be able to block old meter data from reports (usually customers want to compare the latest months data to the previous months data). Encompass is a resource constrained development effort, and...
by Jameson
Sun Oct 27, 2019 2:18 pm
Forum: www.Encompass.io
Topic: Issues with new tenants
Replies: 3
Views: 697

Re: Issues with new tenants

Hello bandtank, Yes, you are right that the encompass reports are not customizable in the way that you are wanting them. They work with our real-time API data and summary API data. We do not have a way to exclude data from previous tenants in the API data. But if you want to create a report from a g...
by Jameson
Fri Sep 06, 2019 1:22 pm
Forum: Water Meters
Topic: Raspberry pi pulse reader for water meter SPWM-075-HD
Replies: 2
Views: 1813

Re: Raspberry pi pulse reader for water meter SPWM-075-HD

Hello TechRanch!! Thank you so much for posting to the forum! Awesome to see what you have setup and accomplished. Should be really useful for others to get started with their own raspi! The only thing I could suggest would be to add a check valve before your meter, so that water only flows in one d...
by Jameson
Thu Aug 15, 2019 11:19 am
Forum: EKM Metering Systems
Topic: Not able to read meter now
Replies: 4
Views: 2712

Re: Not able to read meter now

Are you reading your meter with the EKM Dash and a EKM Blink USB converter or the EKM Push, or something else? If you are not able to read your meter over RS485, you will not be able to make meter settings either. Please explain the steps you have tried, and post screenshots showing what you are see...
by Jameson
Wed Aug 14, 2019 10:49 am
Forum: EKM Metering Systems
Topic: Not able to read meter now
Replies: 4
Views: 2712

Re: Not able to read meter now

Glad to hear it is working for your now. We had our SSL cert expire :roll: (which really threw a lot of things into disarray). Everything should be good now (fingers crossed), but if you see anything amiss, let us know. What do you mean by "Listed as bad site"? Thank you so much for the heads up.
by Jameson
Thu Aug 08, 2019 10:19 am
Forum: Electric Meters
Topic: Accuracy
Replies: 1
Views: 2260

Re: Accuracy

Hello Nielo, Great to hear that your utility meter and the EKM Meter were so close to each other. How many kWh did you measure in that time? Our meters are actually held to a much higher standard than the utility meters need to be. Our revenue grade Omnimeters are 0.5% accurate, whereas utility mete...
by Jameson
Tue Jul 23, 2019 1:49 pm
Forum: EKM Metering Systems
Topic: Omnimeter v.4 seemingly not counting
Replies: 4
Views: 1313

Re: Omnimeter v.4 seemingly not counting

Hello Jaholmes, Just saw your post, we will work to get you going. First I would want to make sure your 3rd party water meter is producing a pulse. I would connect it to a handheld multimeter and check for continuity between the 2 wires of the pulse output. The multimeter should beep once each time ...