Search found 867 matches

by Jameson
Mon Jun 03, 2024 1:39 pm
Forum: Water Meters
Topic: Encompass.io meter password reset
Replies: 1
Views: 2159

Re: Encompass.io meter password reset

Im not sure what is going on. We just tested the password reset and received the password reset email. Will you check your spam folder? Chances are that is where the email ended up. Yes you can see if your Push3 is online by going to your EKM Push Account Portal and looking if the timestamps are cur...
by Jameson
Mon Jun 03, 2024 1:30 pm
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 8
Views: 32298

Re: Report vs. Widget Discrepancies

Hi, thank you very much for letting us know. We actually saw this same issue last week, so have been working on a fix. Will you take a look at your calendar widget again? We think we have it fixed.
by Jameson
Thu May 30, 2024 10:56 am
Forum: EKM Metering Systems
Topic: What to do with my 23eds-n v2
Replies: 4
Views: 2640

Re: What to do with my 23eds-n v2

The EKM Push3 will communicate with any of these meter models: Omnimeter I v.3 Omnimeter II v.3 UL Omnimeter Pulse v.4 Omnimeter Pulse v.4 UL We hope to add more meter models in the future. It will not communicate with the older EKM 23EDS-N v.2 or any other v.2 meter models. When you have a Push3 co...
by Jameson
Tue May 28, 2024 8:44 am
Forum: EKM Metering Systems
Topic: What to do with my 23eds-n v2
Replies: 4
Views: 2640

Re: What to do with my 23eds-n v2

Hello Dayle, For your Omnimeter, you can do one of these things to get csv data to your local storage (with the constraint of not wanting to send data to the cloud): 1. Read the Omnimeter with a computer and the EKM Dash software using a USB converter, then in Dash you can export the data as a csv f...
by Jameson
Mon May 06, 2024 8:27 am
Forum: www.Encompass.io
Topic: Report vs. Widget Discrepancies
Replies: 8
Views: 32298

Re: Report vs. Widget Discrepancies

Thank you, at first blush I think this may have something to do with daylight savings time, but Im not sure. What is the EKM-Omnimeter number and Pulse Input number you are looking at?
by Jameson
Thu Apr 18, 2024 12:53 am
Forum: EKM Metering Systems
Topic: Push3 Power Supply Limit
Replies: 1
Views: 2940

Re: Push3 Power Supply Limit

I would not go above 24VDC on the power input of the EKM Push3 gateway. If you have 27VDC I would use a DC to DC converter to lower the voltage to 12VDC. Something like this: https://www.ebay.com/itm/166567285240?itmmeta=01HVR2YJXACE5MQTT1T2F6T5AX&hash=item26c82f11f8:g:5NcAAOSwXt1lPcLg&itmpr...
by Jameson
Sat Apr 06, 2024 8:09 am
Forum: Water Meters
Topic: Water Meter Accuracy
Replies: 2
Views: 3702

Re: Water Meter Accuracy

The only way I could think that our EKM meters would read faster than the city water meter would be: 1. If the city water meter is old and the EKM Meters are new. Water meters tend to slow down with time, not speed up. 2. If the EKM meter is measuring air bubbles, but the city meter is not. 3. If yo...
by Jameson
Thu Mar 21, 2024 3:32 am
Forum: Water Meters
Topic: Vertical water meter location
Replies: 2
Views: 8763

Re: Vertical water meter location

Thank you for your question. I am not able to tell how much space you have in your photo, but it does not look like you would have enough straight pipe before and after the water meter to meet the minimum requirements. This recommendation of 10x the pipe diameter in straight pipe length before the w...
by Jameson
Sat Mar 02, 2024 10:55 pm
Forum: EKM Metering Systems
Topic: How to meter main Panel with a submeter on a panel downstream
Replies: 3
Views: 8353

Re: How to meter main Panel with a submeter on a panel downstream

To meter the main house, you could have an Omnimeter with 2 current transformers. You would pass all of the wires from Line 1 (with the exception of the wires you want to exclude that are going to the small house) through the Line 1 CT and pass all of the wires from Line 2 (with the exception of the...
by Jameson
Sat Mar 02, 2024 12:04 am
Forum: EKM Metering Systems
Topic: How to meter main Panel with a submeter on a panel downstream
Replies: 3
Views: 8353

Re: How to meter main Panel with a submeter on a panel downstream

Hello, no there is no way to manually enter 3rd party meter data into encompass. In your case you would also want to install a submeter on the main house which excludes the circuit going to the subpanel on the smaller home. That way you could get the meter data from both residences into encompass. Y...