Search found 860 matches

by Jameson
Wed Dec 21, 2022 1:08 pm
Forum: EKM Metering Systems
Topic: Properly computing the net kWh
Replies: 1
Views: 23882

Re: Properly computing the net kWh

To get the Net kWh, I am using the following formula from the above link: Net kWh = Total kWH - (2 x Reverse kWh) Is this the correct way to calculate the net kWh? Yes, this is exactly correct! I am observing the reverse readings slowly increasing over time. If you are NOT sending electricity back ...
by Jameson
Wed Dec 14, 2022 10:41 pm
Forum: EKM Metering Systems
Topic: Getting things started
Replies: 13
Views: 45128

Re: Getting things started

Yes, with the Push2 Pro, you can use a wifi bridge (or what is called a wifi access point) to convert the ethernet signal into wifi. You would make the settings changes that you need to connect it to your wifi network on the wifi bridge itself.
by Jameson
Wed Dec 14, 2022 7:26 pm
Forum: EKM Metering Systems
Topic: Getting things started
Replies: 13
Views: 45128

Re: Getting things started

It sounds like you are connecting your EKM Push gateway directly to your computer via an ethernet cable, is that correct? If so, that will not work. You want to connect your EKM Push gateway to your internet router, or internet modem by ethernet cable instead. I can see your Push account in the clou...
by Jameson
Wed Dec 14, 2022 6:41 pm
Forum: EKM Metering Systems
Topic: Getting things started
Replies: 13
Views: 45128

Re: Getting things started

Hey! First off thank you for your questions. Here is a help page that includes links the FTDI drivers: https://help.ekmmetering.com/support/solutions/articles/6000058102-can-i-use-the-ekm-usb-converter-for-3rd-party-applications- Everything you said looked good until this part: "Connected the P...
by Jameson
Tue Nov 01, 2022 11:06 am
Forum: Electric Meters
Topic: Meter stopped reading
Replies: 1
Views: 32751

Re: Meter stopped reading

Hello Walter, Thank you for reaching out on the forum. It sounds like you might be reading your Omnimeters with an EKM Push, is that correct? Do you have an EKM Push2 or an EKM Push3 gateway? Do you also have a USB converter? First make sure you do not have any loose connections at either the RS485 ...
by Jameson
Mon Sep 12, 2022 2:16 pm
Forum: Developers Sandbox - Meter Data
Topic: Summary data is severely latent
Replies: 11
Views: 107305

Re: Summary data is severely latent

If you have an EKM Push3 gateway, you can change the meter read rate yourself to 60 seconds or slower from within your EKM Push Account UI portal. Here is the public account UI (under the Configuration tab): https://api.ekmpush.com/account.html?key=MTAxMDoyMDIw Screen Shot 2022-09-12 at 2.09.10 PM.p...
by Jameson
Mon Sep 12, 2022 2:10 pm
Forum: Developers Sandbox - Meter Data
Topic: Summary data is severely latent
Replies: 11
Views: 107305

Re: Summary data is severely latent

If you have an EKM Push3 gateway, you can change the meter read rate yourself to 60 seconds or slower from within your EKM Push Account UI portal (Configuration tab). Here is the public account UI: https://api.ekmpush.com/account.html?key=MTAxMDoyMDIw Screen Shot 2022-09-12 at 2.09.10 PM.png === If ...
by Jameson
Tue Sep 06, 2022 10:24 am
Forum: Developers Sandbox - Meter Data
Topic: Summary data is severely latent
Replies: 11
Views: 107305

Re: Summary data is severely latent

Sorry to hear that you experienced the trouble with the Summary API last weekend. Yes, there was an outage with the Summary server having to do with Mongo DB, we did get it fixed. We can change your meter read rate to once every 90 seconds or once every 120 seconds etc, so that your 1000 real-time r...
by Jameson
Tue Aug 09, 2022 12:28 pm
Forum: EKM Metering Systems
Topic: Reading pulse signals to external controller
Replies: 1
Views: 30866

Re: Reading pulse signals to external controller

Hello,

Im sorry, but I am not sure what they are wanting in terms of "Offset", I have never heard this term before in regards to pulse outputs or pulse counting.

I wish I could be of more help here. Let us know if you find out what it means! ;)
by Jameson
Tue Aug 02, 2022 9:55 pm
Forum: EKM Metering Systems
Topic: Omnimeter V4 not counting pulses
Replies: 4
Views: 39588

Re: Omnimeter V4 not counting pulses

Hello Piet, Yes, please send them both back to us. We will either fix them or replace them for you. You can send the units back with a note explaining the issue. When they arrive we can check them out and either fix them (if possible) or just send you a replacement. Please ensure they arrive here sa...