Search found 860 matches

by Jameson
Mon Oct 22, 2012 10:04 am
Forum: Electric Meters
Topic: EKM Not tracking Utility Smart meter
Replies: 13
Views: 37145

Re: EKM Not tracking Utility Smart meter

Hi Bill :D

Thank you for trying to go over all possible variables. I think the most expeditious at this point would be to send us the meter (should be here in a day or 2). We will go over it with a fine tooth comb and let you know what we find.

I appreciate your help with this.

Regards,
by Jameson
Mon Oct 22, 2012 9:59 am
Forum: Water Meters
Topic: Installing a meter reading system
Replies: 17
Views: 44307

Re: Installing a meter reading system

PlumBill,

You will still have to have access to your tenants router settings (if you want to utilize their internet connection). This is because you have to open up a port in the firewall of their router, you will also want to enable Dynamic DNS (if they do not have a static IP address).

Regards,
by Jameson
Sun Oct 21, 2012 11:04 am
Forum: Water Meters
Topic: Installing a meter reading system
Replies: 17
Views: 44307

Re: Installing a meter reading system

PlumBill, I would suggest a broadband connection if it is available (for reliability and lower cost). If your tenant were to let you plug the iSerial into their network, they would never notice that you were there. The amount of data that you would ever transfer per month is insignificant by todays ...
by Jameson
Sat Oct 20, 2012 11:06 am
Forum: Water Meters
Topic: Installing a meter reading system
Replies: 17
Views: 44307

Re: Installing a meter reading system

Hello Bill, I appreciate your questions, not a problem at all. 1. I mount your water meters in my multi-unit properties. Yes, you would plumb in our 3/4" Pulse Output Water Meters just like any plumbing fitting. They are easy to install because they have swivel NPT pipe fittings. If you want to...
by Jameson
Fri Oct 19, 2012 4:19 pm
Forum: Electric Meters
Topic: EKM Not tracking Utility Smart meter
Replies: 13
Views: 37145

Re: EKM Not tracking Utility Smart meter

Hi Bill, We would be happy to take a look at your meter for you. You can ship it to our address: EKM Metering Inc 363 Berkeley Way Santa Cruz, CA 95062 Please include a note with the package (important) explaining the issue you are seeing so we can better test it. We will put it on our test bench an...
by Jameson
Fri Oct 19, 2012 2:03 pm
Forum: Water Meters
Topic: Installing a meter reading system
Replies: 17
Views: 44307

Re: Installing a meter reading system

Well good things come to those who wait. Thank you very much for your patience. :P The Omnimeter Pulse v.4 is here! We are very excited by this new meter, it is a major leap forward in our metering hardware capabilities. This meter is really reflects the pinnacle of our metering development, incorpo...
by Jameson
Fri Oct 19, 2012 1:25 pm
Forum: Electric Meters
Topic: EKM Not tracking Utility Smart meter
Replies: 13
Views: 37145

Re: EKM Not tracking Utility Smart meter

Hello Bill, Thanks for sending us your .csv file (very helpful). From looking at it we do not see any issues. You have a 120/240 volt system, you are registering volts and amps on each line. You have the Omnimeter set to be used with 200 amp CTs (let us know if this is not the CT rating that you hav...
by Jameson
Thu Oct 18, 2012 10:39 pm
Forum: EKM Metering Systems
Topic: iSerial Read Data Error
Replies: 24
Views: 54292

Re: iSerial Read Data Error

Pbless, All should be good in the world (of the EKM Dash) We have updated the latest version of the Dash (and among some other major improvements) it can now read the UL meters with higher Serial numbers. This is referring to version .365 or above. Here is the page to download: http://www.ekmmeterin...
by Jameson
Wed Oct 17, 2012 9:05 am
Forum: Electric Meters
Topic: EKM Not tracking Utility Smart meter
Replies: 13
Views: 37145

Re: EKM Not tracking Utility Smart meter

Bill, I am still not seeing enough information (I assume you are on a 120/240 volt system with 2 hot lines). The very best would be to email us the .csv file from your meter reads. To do this you go to EKM Dash> File> Export. Create the csv, this will show us voltage on all line, amps on all, lines,...
by Jameson
Tue Oct 16, 2012 8:04 pm
Forum: EKM Metering Systems
Topic: Reset iSerial Reader
Replies: 3
Views: 8465

Re: Reset iSerial Reader

I am not aware of an issue with the iSerial being on 192.168.0.xxx networks. If I want to reset an iSerial I try either of these two processes. Dont usually get it on the first try so give it a few tries. Process for resetting iSerial Switch 1. Unplug ethernet 2. Start with iSerial Powered Up 3. Hol...