EKM Dash 2.2.4 performing poorly on MacOS Catalina

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pvanmastrigt
Posts: 30
Joined: Sun May 26, 2013 1:00 am

EKM Dash 2.2.4 performing poorly on MacOS Catalina

Post by pvanmastrigt » Fri Oct 23, 2020 10:17 pm

Dear Forum/Jameson,

I have upgraded my iMac to OS 10.15.7 - Catalina. The EKM Dash software has been re-installed and I have version 2.2.4 (the latest at the time of writing this post).

Performance of the Dash software has really deteriorated after this upgrade.

I note that whilst the software starts and seems to get on with reading remote meters, the performance drops significantly after a while (hours/days) resulting in skipping 200 or so reads and interchange that with longer times of no reads (day(s)). The software often (I think now: always) becomes unresponsive and the only way out is force quit. The error dumps are forwarded to Apple for analysis, but of cause I don't hear back.

I did not find any such report on this forum. Does anyone else experience this? Any solutions? I'll wait for the next stall and post the error dump.

With regards
Piet van Mastrigt
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Jameson
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Re: EKM Dash 2.2.4 performing poorly on MacOS Catalina

Post by Jameson » Fri Oct 30, 2020 2:59 am

Hello Piet,

Great to hear from you. Sorry that you are having trouble with the stability of Dash 2.2.4 with Catalina (OSX Catalina has certainly been its own ball of wax!) Yes, please post the error reports here or email them to support@ekmmetering.com

I have also experienced similar things and have not yet narrowed down as to why it happens (so any insights any of you have out there, please let us know). But if I run the EKM Dash for something like a week at a time on a Mac, it sometimes will go unresponsive. I have to "Force Quit" Dash in order to get it back. I have not noticed the "skipping 200 or so reads" that you mentioned. Is this when your mac is asleep, or does it also happen when you are using your mac and it is not asleep?

The more evidence we can gather as to when this happens, or why this happens, the easier it will be for us to fix it. Thank you for your help, we really do appreciate it :ugeek:
Jameson
EKM METERING
http://www.ekmmetering.com
831.425.7371

pvanmastrigt
Posts: 30
Joined: Sun May 26, 2013 1:00 am

Re: EKM Dash 2.2.4 performing poorly on MacOS Catalina

Post by pvanmastrigt » Sat Nov 07, 2020 5:11 am

Hello Jameson,

Recently everything seems to be stable - I have not had any hick-ups anymore for a few days now. The version of MacOS is 10.15.7 Frankly I have not really paid sufficient attention and did not realise the Dash software was not running for a while. Meanwhile there may have been some Catalina updates. I restarted Dash about 3 days ago and there seem to be no issues. I like problems that solve themselves.... with regards,
Piet

pvanmastrigt
Posts: 30
Joined: Sun May 26, 2013 1:00 am

Re: EKM Dash 2.2.4 performing poorly on MacOS Catalina

Post by pvanmastrigt » Fri Nov 13, 2020 11:36 pm

Hello Jameson, unfortunately I was too early stating that there seem no issues: the software went unresponsive just a day after the post above. A simple restart resolved the matter. There was no error log generated somehow. I'll wait for the next time.

Regards
Piet

pvanmastrigt
Posts: 30
Joined: Sun May 26, 2013 1:00 am

Re: EKM Dash 2.2.4 performing poorly on MacOS Catalina

Post by pvanmastrigt » Sat Jan 30, 2021 7:56 am

Hello Jameson,

I have gone back to MacOS High Sierra on a separate (old) dedicated machine and in general that works fine. One annoying feature is the daily "zero-reads". This occurs actually no more than once/twice a day and sets off all triggers (see attached screenshot). I have never seen this before and the data looks fine - even for the zero points (most, but not all values are zero's). Has this been reported? Is there a solution recommended?

With thanks for advice,
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Jameson
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Location: Santa Cruz, CA
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Re: EKM Dash 2.2.4 performing poorly on MacOS Catalina

Post by Jameson » Thu Feb 04, 2021 2:44 pm

Interesting. I have not seen this before. Are you saying that you get this drop out consistently once per day? Is it always at the same time of day?

How are you reading this meter? Is it via a USB converter or the EKM Push system? Does both Total Watts and Voltage drop to zero? Is it just for 1 read? In your screenshot it looks like the green line and the orange line drop at different times. That is very odd.

You can avoid the triggers going off by making your triggers fire only if they see > 1 reads in a row with the trigger value.
Jameson
EKM METERING
http://www.ekmmetering.com
831.425.7371

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