EKM Dash no longer opens

General questions and discussions focused around the EKM Metering System. Discuss your meters, installations, and meter communications here.
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scooter80
Posts: 1
Joined: Sat Apr 20, 2013 11:49 am

EKM Dash no longer opens

Post by scooter80 »

I had Dash running with a Push and meter logging overnight. Came back to it today and my computer had locked up for an unknown reason, requiring a hard reboot. Did that and it came back just fine, but when I tried to restart Dash, I got this window:
EKM Error.jpg
EKM Error.jpg (24.66 KiB) Viewed 5690 times
I tried deleting Dash completely off my system, re-downloading, unzipping, and starting again, but same error.

Was about to drop the cash for a license, but now I can't even use it.

Running Windows7 on higher End PC.

Any ideas?
Jameson
Posts: 862
Joined: Fri Nov 04, 2011 7:42 pm
Location: Santa Cruz, CA
Contact:

Re: EKM Dash no longer opens

Post by Jameson »

Scooter,

What version of the EKM Dash are you running?

It sounds like your database may have become corrupted or scrambled when your computer hard crashed.

Try this: Hold down the shift key when you open the EKM Dash software. A window will come up that allows you to "Reset Database". This will generate a copy of the original EKM Dash database on your desktop. It will also generate a new Database for the EKM Dash to use.

Let us know how this works for you.

Regards,
Jameson
EKM METERING
http://www.ekmmetering.com
831.425.7371
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