we have received our ekm push gateway. I am wondering how it will communicate with the cloud servers without any IP configuration. when I poll a omnimeter I v.3 via ekm dash I get 'bad data from push database'. how can I verify connectivity between my pc running ekm dash and the ekm push gateway?
thank you
push system
Re: push system
Hello zauok,
The EKM Push will be plug and play. When you connect the EKM Push to your internet connection, it will get an IP assignment via DHCP. It then communicates with the Push database. The Push gateway gets its meter assignments, meter read rates, required firmware upgrades, and where to send it's data from our database. This should be seamless. (if you do not use DHCP, let us know)
In order to know more about what in wrong with your connection I would need your meter numbers and Push User Key (dont post these here if you do not want to make these public, email this to us instead)
But you can check your data by using these kinds of calls:
curl http://io.ekmpush.com/**your Omnimeter Number here**~3.xml?**your User Key here**
There is more information about this on this page: http://www.ekmmetering.com/developer-portal
If you already have the EKM Dash setup, you can go to Help>Hex Inspector to see how the Dash is communicating with the Push system, and the data it is getting back.
If you have any questions, please let us know.
The EKM Push will be plug and play. When you connect the EKM Push to your internet connection, it will get an IP assignment via DHCP. It then communicates with the Push database. The Push gateway gets its meter assignments, meter read rates, required firmware upgrades, and where to send it's data from our database. This should be seamless. (if you do not use DHCP, let us know)
In order to know more about what in wrong with your connection I would need your meter numbers and Push User Key (dont post these here if you do not want to make these public, email this to us instead)
But you can check your data by using these kinds of calls:
curl http://io.ekmpush.com/**your Omnimeter Number here**~3.xml?**your User Key here**
There is more information about this on this page: http://www.ekmmetering.com/developer-portal
If you already have the EKM Dash setup, you can go to Help>Hex Inspector to see how the Dash is communicating with the Push system, and the data it is getting back.
If you have any questions, please let us know.
Re: push system
Hi Jameson,
Thanks for the update, and that is the case we don't use DHCP, kindly let me know how to proceed. Also shall I email on info?
Thank you
Regards
Thanks for the update, and that is the case we don't use DHCP, kindly let me know how to proceed. Also shall I email on info?
Thank you
Regards
Re: push system
Yes, please email us. We will send you a tool that will let you set your EKM Push to a static IP address.
Thanks,
Thanks,
-
- Posts: 4
- Joined: Wed Aug 26, 2015 1:15 pm
Re: push system
i can not find the tool to set a static IP address for my push system EKM meter.
can you please email me the tool?
can you please email me the tool?
-
- Posts: 4
- Joined: Wed Aug 26, 2015 1:15 pm
Re: push system
I do not have DHCP on our network as well, can i browse to the device and set the IP address that way? how do you connect to it if there is not IP address set?
Re: push system
Yes, we will send you a link to the EKM push Static IP Setting Tool. We are not ready to post the link on the forum. This way we can keep better track of who may have set their EKM Push gateway to a Static IP.
Please be aware that you will need a USB Converter in order to interface with the tool.
Thanks,
Please be aware that you will need a USB Converter in order to interface with the tool.
Thanks,
-
- Posts: 4
- Joined: Wed Aug 26, 2015 1:15 pm
Re: push system
i have the USB converter. thank you.
-
- Posts: 4
- Joined: Wed Aug 26, 2015 1:15 pm
Re: push system
when are you going to email me the tool i need for the push system?
I left a phone message nobody has called me back. sent several email. no response, please let me know when to expect a call and email with the tool?
I left a phone message nobody has called me back. sent several email. no response, please let me know when to expect a call and email with the tool?
Re: push system
Hello Darrell,
We sent you the email yesterday and have re-sent it again today.
The email includes a link to download the Static IP Setting Tool.
Let us know if you have any questions.
Thanks,
We sent you the email yesterday and have re-sent it again today.
The email includes a link to download the Static IP Setting Tool.
Let us know if you have any questions.
Thanks,