Report Issues

This discussion is intended to be about the new web application for EKM Push users at http://www.encompass.io that has been beta released. Use this discussion to talk about your experiences with Encompass, including what works, what doesn't, and what could be added or improved.
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bandtank
Posts: 15
Joined: Fri Mar 08, 2019 8:43 am

Report Issues

Post by bandtank » Wed Jul 01, 2020 10:54 am

I generated a custom report a few minutes ago and the formatting in the PDF is very problematic. It's nearly unreadable, actually. Please let me know where I can send the report so it can be reviewed by EKM. It contains personal information, which is why I don't want to attach it to this post.

Jameson
Posts: 785
Joined: Fri Nov 04, 2011 7:42 pm
Location: Santa Cruz, CA
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Re: Report Issues

Post by Jameson » Tue Jul 07, 2020 1:52 pm

Hello,

Yes, by all means you can always email your pdf report to support@ekmmmetering.com so that we can take a look at it for you. We have seen a few strangely formatted report pdfs in the past, but if you just try to run the report again it comes out fine the second try.

Sorry for the trouble, I would just try to run the report again and it should come out fine this time.
Jameson
EKM METERING
http://www.ekmmetering.com
831.425.7371

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