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Report Issues

Posted: Wed Jul 01, 2020 10:54 am
by bandtank
I generated a custom report a few minutes ago and the formatting in the PDF is very problematic. It's nearly unreadable, actually. Please let me know where I can send the report so it can be reviewed by EKM. It contains personal information, which is why I don't want to attach it to this post.

Re: Report Issues

Posted: Tue Jul 07, 2020 1:52 pm
by Jameson
Hello,

Yes, by all means you can always email your pdf report to support@ekmmmetering.com so that we can take a look at it for you. We have seen a few strangely formatted report pdfs in the past, but if you just try to run the report again it comes out fine the second try.

Sorry for the trouble, I would just try to run the report again and it should come out fine this time.