Sohali,
Thank you for using our meters.
Meter Issue:
For a 3-phase 4-wire system you will need to leave the neutral wire connected to the meter. Here is a video showing proper wiring of a 3-phase 4-wire system:
http://www.youtube.com/watch?v=DeKiZddR ... re=related
There is more information and wiring diagrams for a 3-phase 4-wire system towards the end of this spec sheet here:
http://documents.ekmmetering.com/OmniMe ... tering.pdf
Are you thinking that the meter has something to do with tripping your breaker? We have never heard of this and would be interested to hear if you determine this to be the case.
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iSerial Issue:
Have you been able to log into your iSerial over your LAN network? The meter comes preconfigured with the IP address 192.168.1.125
Are you running the EKM Reader software?
Let first get you started with running our new software architecture. We are calling this our EKM Dash and it will be easier to setup and run than the the EKM Reader. Here is a link to access the software download:
http://www.ekmmetering.com/ekmdash
I will paste in some instructions to get it going below.
In order to read your meters over the internet using the iSerial and the EKM Dash software, you will need to have a computer running to do this. It sounds like you will be interested in our new EKM Push system, with this there are none of the configuration issues you are having and you will not need to always run a computer to have your meters be read and the data being logged. This will also be a better solution for you if you are considering having more than a few dozen meters to keep track of. Here is more information about the EKM Push:
http://www.ekmmetering.com/push-communications
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Here are instructions for setting up the EKM Dash software:
Here is the link to access the download again:
http://www.ekmmetering.com/ekmdash
EKM Dash
Open the software.
Extract the zipped file an run the software
Adding a meter
Click Meters > New Meter (this is the meter setup window)
Name your meter: Based off of the meter location or the equipment you are metering. Any name that you will recognize will do.
Select your meter model from the Meter Model Drop Down list.
Enter the meter number in the Meter Number field. You can find your meter number laser etched on the face of your meter right under the LCD screen. For example: S/N 000000010978 You can enter this meter number as 10978
Change the meter Read Interval from "Paused" to "Every 5 seconds" or a any of the other Intervals available in the drop down list
Set up Local or Remote
Setting up Local or Remote
If you are reading your meters Locally (i.e. with a USB converter or and RS-232 converter) follow the instructions for Local below.
If you are reading your meters Remotely (i.e. with an iSerial using you LAN network or over the internet) follow the instructions for Remote below.
Local
If you have a PC with a RS-232 DB9 serial port:
Connect your meters (up to 256) to your RS-232 to RS-485 converter, connect the converter to the DB9 serial port on your computer.
In the Local tab of the EKM Dash software select Com Port: COM Port 1
If you have a computer with USB ports and on of our USB converters (do not use other USB converters as they are often times problematic):
Connect your meters (up to 256) to your USB to RS-485 converter, plug the USB converter into the USB port of your computer.
If your computer does not automatically download the USB drivers, download the USB drivers from FTDI found here:
http://www.ftdichip.com/Drivers/VCP.htm
In the Local tab of the EKM Dash software select your USB Com Port. This can be any number from COM 8 to COM 24 or some reference to USB Port
Click "OK"
Remote
If you are using an iSerial to read your meters either over your LAN network or over the Internet, please use this section:
Make sure you have the correct settings in your iSerial.
Open a web browser (Firefox is preferred)
Go to this URL to access your iSerial: 192.168.1.125 If your LAN network has a different range you will have to follow the instructions found in the spec sheet:
http://documents.ekmmetering.com/EKM-iS ... -Sheet.pdf
Enter User ID: admin
Password: admin
Click on UART
Set the UART Control to:
Baud Rate: default 9600(v.3 meters) or 1200(v.2 meters)
Character bits: 7
Parity Type: Even
Stop Bits: 1
Hardware Flow Control: None
Click "Update"
Set the iSerial IP address and Port. This is best explained here:
http://documents.ekmmetering.com/EKM-iS ... -Sheet.pdf
If you are reading your meters over the internet:
You will have to open a port in the firewall of your router.
You will have to get assigned a static IP or use a service like dynDNS to acquire a static name. Instructions for doing this are best found here:
http://documents.ekmmetering.com/EKM-iS ... -Sheet.pdf
Do not change any other settings. Do not click Firmware Update or Bootloader Update.
Setting up Remote in the EKM Dash
Click the "Remote" tab
In the Meter Address or iSerial Address field enter the IP address of your iSerial. This can either be the IP address on the LAN network (if you are reading it locally, for example 192.168.1.123), the remote internet public static IP address (for example 144.145.187.30), or your internet name (for example meters.ekmmetering.com)
Enter the Port
Default is 50000
Click "OK"
Reading Your Meters
In the main window Click "Start Reading"
Click on the Meter you want to view in the "Meter" column
Click on a meter read in the "Readings" column
The meter data will be displayed in the "Data" and "Value" columns to the right
